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خلاصہ
Dedicated customer service professional skilled in CRM software. Committed to delivering exceptional experiences, optimizing processes, and driving business growth through tailored solutions. Strong focus on building relationships and exceeding expectations for organizational success.
تجربہ
Customer Support Representative
Delivered prompt resolutions to customer queries via calls, emails, and chats.
Provided personalized assistance to maximize customer satisfaction.
Troubleshot and resolved technical issues, including software installation and encryption protocols.
Managed multiple queries to meet service-level agreements effectively.
Maintained accurate transactional documentation for compliance.
Escalated unresolved issues for further investigation and resolution.
Enhanced product knowledge through continuous training.
Ensured consistent service delivery following company policies and procedures.
Complaint Coordinator
Working on SAP (PM), Qlik View & CRM Software.
Making comprehensive reports regarding complaints.
Communicate with Technical site teams for the faults resolution.
Communicate with consumers on calls to trace out the faults.
Resolution of complaints with efficient manner to minimize TAT.
Liasion between Stores & CM for material.Liasion between Stores & CM for material.
Data Entry Officer
1) Working on SAP.
2) Managed all site activities to facilitate consumers.
3) Coordinating customer care department for consumer billing matters.
4) Taking follow ups from consumers through cold calling.
5) Performed administrative activities.
6) Maintaining logs & reports of recovered dues,
Compile, sort & verify the listed data before uploaded.
